Insurance company claims manager decides how to negotiate a great demand accountability and review the company's approach to the solution of large claims. This case provides background on the suit and 4-1/2-year history of negotiations to date. It also gives the profiles of people that can be selected to make the final negotiations. Case provides a background that can be used to discuss how to end the talks, criticism as large claims have been processed, and discuss how best to manage them in the future. "Hide
by John S. Hammond Source: Harvard Business School 18 pages. Publication Date: 06 May 2004. Prod. #: 904078-PDF-ENG
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