Chief Executive Officer (CEO) London Public Library (LPL) have developed and begun to implement a strategic plan to improve the LPL. The strategic plan was based on the balanced scorecard. Four balanced scorecard perspectives were measured: the community in terms of the internal process perspective, organizational terms of readiness and financial point of view. With two years before the deadline for achieving the plan, CEO had to decide what she would focus next. "Hide
by Vaughan Radcliffe, Ian Nicol Source: Richard Ivey School of Business Foundation 14 pages. Publication Date: November 5, 2008. Prod. #: 907B05-PDF-ENG
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