Joel Klein took on New York City Department of Education in 2002 and radically changed its strategy and organization with great performance improvements. Day 1 of the two case series focused on the measures taken by Klein on his eight years in office. Additional video (for homework and classroom) provides thoughts Klein on large events.
To enhance their effectiveness, color cases should be printed in color. "Hide
by Joseph L. Bower, Sonja Ellingson Hout Source: Harvard Business School 16 pages. Publication Date: Aug 03, 2010. Prod. #: 311032-PDF-ENG