Description of the organizational changes taking place in the Washington Suburban Sanitary Commission (WSSC), utilities. Faced with the possibility of privatization after decades of service in the absence of competition and performance pressures, WSSC guide organizes the reorganization to improve efficiency and effectiveness, and before mass layoffs. Basic decision facing the organization is whether, and how to add new business services to improve otherwise flat revenues. The analyzes focus on the evaluation of the change process and approach. "Hide
by Amy C. Edmondson, Corey Hajim Source: Harvard Business School 21 pages. Publication Date: February 25, 2003. Prod. #: 603056-PDF-ENG
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