Describes work on resolving problems at Comtek, a manufacturer of hip prostheses. A slight modification of the company in one of their existing products caused some difficulties in the production process. One result of higher scrap and quality problems and, consequently, lower-than-expected price value ratio for this product. Problem-solving team to dig in its cost accounting system and the data of the shops, looking for the cause. The team is also looking closely at every stage of the production process, which could be causing the problem. Includes both quantitative (cost accounting and quality of data) and qualitative (policies and procedures) aspects of the manufacturing process. Students should have some basic knowledge of statistics to consider the case. "Hide
by Jay Rao, James Hunt, Elaine Landry Source: Babson College 11 pages. Publication Date: January 1, 2000. Prod. #: BAB094-PDF-ENG
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