This case is an updated version of a series of cases Knowlton Roberts (UVA-OB-0737 and 0738). Case it is best used as a tool to understand the point of view of another person, and see what happens when the angles are misunderstood or misinterpreted. Case is a series of situations and interactions that need to be addressed, why everyone acted as they did. The role of untested assumptions and jumping to conclusions also prominent in the case. "Hide
by Lynn A. Isabella, Gerry Yemen Source: Darden School of Business 8 pages. Publication Date: October 26, 2011. Prod. #: UV5854-PDF-ENG
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