KBC'S DIGITAL TRANSFORMATION: A STRATEGIC RESPONSE (A) Case Solution
This belongs to a case series. We follow Erik Luts, the in charge of Direct Channels at KBC Belgium. Alongside Daniel Falque, CEO of KBC Belgium, and Johan Lema, Elder Overall Supervisor Client Assistance Retail & Companies, he has actually been operating to obtain KBC prepared for the digital age. They are well known an organisation-wide change to an omni-channel and customer-centric bank and insurance coverage group, depending on brand-new techniques to digitisation. Despite the fact that the business has actually made substantial development with the execution of its technique, there are still substantial difficulties to become taken. Among the significant difficulties is acquiring approval of the method in the branches, continue to the primary channel of the bank in Belgium.
This is just an excerpt. This case is about Business
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