Kundanmal Mukanmal Trans Logistics Pvt. Ltd. (KM), a leading logistics organization in Western India, has been providing the transportations for flatbed steel and finished automobiles in different regions around its headquarter in Jaipur. The co-executive director faces an issue of increasing customer dissatisfaction due to the large delays by the workshop in repairing the trucks and it took around more than one day to complete the repair of 14 percent trucks. He realizes that the problem could be tackled by allocating more manpower for the workshop, but whether it is the right approach for this issue? Does it need to increase the number of bays in the workshop? What are the primary reasons for this delay from the workshop?
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