Jordan Cohen, manager of organizational effectiveness in Pfizer, the large pharmaceutical companies. It establishes a system called pfizerWorks, that outsourcing tasks such as preparing Excel, PowerPoint, and research. This case follows his progress in the five years, when he sets it from scratch to pfizerWorks investments across the enterprise. "Hide
by Thomas Wedell-Wedellsborg, Paddy Miller Source: IESE 13 pages. Publication Date: 02 November 2009. Prod. #: IES225-PDF-ENG