Johnson & Johnson (B): Hospital Services Harvard Case Solution & Analysis

The main problem is the lack of consent, or incompatibility between the early environmental requirements for the strategy and cultural constraints on the organization. Describes the internal resistance to the proposed changes and the efforts of top management to address conflicting requirements of strategy and culture. The second major issue concerns the tasks of the general manager, who was blamed for the introduction of the necessary decision. "Hide
by Francis J. Aguilar, Arvind Bhambri Source: Harvard Business School 11 pages. Publication Date: August 19, 1983. Prod. #: 384054-PDF-ENG

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