This case and its companion case B to examine the problems facing the African-American executive trying to manage organizational responses to a variety of problems. Jeff Fairbanks, vice president of strategic human resource MOEX Corporation, has received a call the previous day from Jeri Caldwell, who told the details of what she called the "Friday the fountain." She was transferred to the promotion - for the third time. During a meeting with her manager, she found screaming in despair, and then storming out of his office. She asked Fairbanks to meet with her to discuss what to do next. Typically, Fairbanks is not a private meeting with the employee at the center of such an unstable situation, but instead to one of his subordinates to take care of him. However, Fairbanks did not feel it was normal. Unfortunately, he did not know how to cope. "Hide
by Gerry Yemen, Martin N. Davidson Source: Darden School of Business 8 pages. Publication Date: February 8, 2000. Prod. #: UV3166-PDF-ENG
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