This caselet can be used to improve students' understanding and grasp of predictive analytics for improving the performance of a call center, using time series forecasting. The nature of the duty necessitates powerful teamwork on data cleaning and preparation, and modeling/analysis of time series, as well as presentation of key findings.
Jennie Maze Limited Enhancing Call Center Performance Using Predictive Analytics Case Study Solution
The case ought to be moderated as a small scale consulting engagement, together with the instructor assuming the purpose of the "client," meeting with all the engagement team for routine status apprises, and respond to questions that the team may have. Ideally, the case scenario should run from one week to one month, depending on how carefully the teacher will intend to implement the assignment. The caselet includes an accompanying dataset.
PUBLICATION DATE: November 01, 2014 PRODUCT #: BAB263-HCB-ENG
This is just an excerpt. This case is about LEADERSHIP & MANAGING PEOPLE
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