This assignment improves the predictive analytics comprehension of students, which could be helpful to enhance the performance of a call center, by utilizing a model of time series. This assignment requires an integrated teamwork from the students for the manipulation and evaluation of data, time series model and its analysis, and key findings presentation as well.
This caselet should be moderated as a small scale consulting engagement, along with this, the instructor needs to perform the role of the client, he required to meet the team regularly for status update, and to provide the solution to the problems and issues the team may have.
This caselet could be incorporated anywhere for a time duration of one week to a month, which depends on the attention and teamwork of instructor and team respectively, during the implementation of the assignment. This assignment is comprised of a dataset.
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