Over the past two years, ING Insurance Asia / Pacific has successfully implemented a new organizational and operational framework called to Performance Excellence (TPE), which was developed with the participation of functional heads, senior management and staff at the business unit level. TPE detailed and organized all ING Asia / Pacific is required to carry out its strategy effectively. TPE divided ING business processes in six major categories: portfolio, marketing, organizational, operational, reputation, and financial. Each category includes aspects of performance known as the "drivers" that are necessary for managers to identify specific targets and key performance indicators (KPI) for each driver or sub-driver. "Hide
by Roderick E. White, Andreas Schotter Source: Richard Ivey School of Business Foundation 21 pages. Publication Date: January 9, 2007. Prod. #: 906M84-PDF-ENG
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