This scenario includes a short extraction of an interview with the former assistant director, Iz-Lynn Chan of retail group and service quality and Vice president of Far East retail consultancy of Far East Organization a private real estate developer, Singapore. Chan illustrates occasions covered in the case "Iz-Lynn Chan at Far East Organization," including choices made about the best way to perform the National Customer Centric Initiative (CCI). This brief video accompanies the case and can be shown in class or contained in a digital course-pack.
PUBLICATION DATE: March 16, 2015 PRODUCT #: 415708-VID-ENG
This is just an excerpt. This case is about ORGANIZATIONAL DEVELOPMENT
Related Case Solutions & Analyses:
Scotts Miracle-Gro: The Spreader Sourcing Decision
Malaysias Multimedia Development Corporation (B)
Influencing Customer Behavior in Service Operations
JWorldwide: Managing Change in Multi-Governed Environment
Deloitte & Touche Consulting Group
R.R. Donnelley & Sons: The Digital Division
Bruce Allyn: Negotiating with the KGB (B)
Paul Levy: Confronting a Corporate Campaign
Operations Management Assignment
Confronting the Information Age: Strategy, Copyright, and Digital Intellectual Goods
