LongXi Machinery Works: Quality Improvement (B) 

Additive (A) case. “Hide by Robert Klassen, Larry Lee, Tom Gleave Source: Richard Ivey School of Business Foundation 7 pages. Publication date: 17 Feb, 1998. Prod. #: 98D002-PDF-ENG

Samsung Everland: Managing Service Quality (B) 

Additive (A) case. “Hide by John S. Haywood-Farmer, Charles Dhanaraj Source: Richard Ivey School of Business Foundation 9 pages. Publication Date: Mar 03, 1998. Prod. #: 97D017-PDF-ENG

Samsung Everland: Managing Service Quality (A) 

In late 1994, its president, Joong-Ang Development Co., has been associated with the level of quality of service in Yongin farmland theme park company is located south of Seoul, South Korea. Despite the service quality of the programs he initiated when he took his current position 14 months ago, the quality of service of the […]

Scantran 

Scandinavia Translations (Scantran) provides translation services from English and three Scandinavian languages ​​(Danish, Swedish and Norwegian), and Finnish. Business operates primarily by one person, Heidi Wade, helped her husband Mike. The unique thing about Scantran that this is a purely virtual business: Heidi and Mike never meet, see, and rarely even speak to any one […]

Ssangyong Corp. 

In May 1996, the corporation Ssangyong, Korean major general trading company (GTC), must shift their trading business to better adapt to the current conditions. Korean manufacturers’ leaving traders phenomenon has led to fierce competition between traders and weakened ODE “market power over manufacturers. The first question that needs resolution was whether and how the existing […]

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