This article looks at what it is that managers actually do to successfully manage IT-enabled change. It is based on the example of a three-year practice of the leading IT-enabled change in the global telecommunications company Ericsson. This organization was able to successfully change their finance and accounting from the independent structure of numerous local finance and accounting organization with its own information system, and its own way of doing things in a single interdependent global network of shared service centers is included on a single information system. On the basis of this and other studies, this paper develops a framework for community IT-enabled change, which offers important guidelines to improve management practices. "Hide
by Einar Iveroth Source: California Management Review 19 pages. Publication Date: November 1, 2010. Prod. #: CMR473-PDF-ENG
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