Infosys BPO, a 350-million USD BPO business, is preparing a bid for a brand new customer engagement. In the procedure, it has to consider various issues like pricing model, productivity improvement, resource planning, quality management, and human resource management. The instance provides scope for carving a strategic growth path for the company.
PUBLICATION DATE: August 01, 2011 PRODUCT #: IMB343-HCB-ENG
This is just an excerpt. This case is about STRATEGY & EXECUTION
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