IHB had accepted several on-line resort-booking requests, but several customers were left stranded at the airport without their promised airport transfers, since the resort did not have enough staff to follow through on these requests. Others were forced to go without hotel rooms entirely. IHB understood that a lack of accurate forecasting and appropriate planning was at the origin of the issue.
Could the owner correctly forecast the growth that would continue unless the firm prepared for it to overwhelm IHB? Anshul Jain is affiliated with FORE School of Management.
PUBLICATION DATE: July 06, 2015 PRODUCT #: W15279-HCB-ENG
This is just an excerpt. This case is about LEADERSHIP & MANAGING PEOPLE
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