In July 2009, Jeffrey Pfeffer, professor of the School of Business at Stanford University, received an e-mail. The two co-founders and joint co-managers and their counterparts in Orange Software kimono struggled with their payment system. Orange kimono, based in the north of England, was a software company has about 150 employees, who have made products for business. This case contains the text of the e-mail, detailing old and new sales compensation and the resulting effects on sales, the representative of the behavior and the quality of customer service. "Hide
by Jeffrey Pfeffer Source: Stanford Graduate School of Business 4 pages. Publication Date: July 27, 2009. Prod. #: OB75-PDF-ENG
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