If Only We Knew What We Know: Identification and Transfer of Internal Best Practices Harvard Case Solution & Analysis

One of the most effective ways to improve the process of internal testing - identification, dissemination and use of knowledge and "best practices" within their organization. But the process can be complicated and time consuming because of obstacles such as lack of knowledge resources and the needs of other people, a culture that values ​​personal experience more than the exchange of knowledge and lack of resources for the implementation of best practices. This article focuses on how organizations conduct successful internal benchmarking related items, from requirements for a successful transfer of experience. "Hide
by Carla O'Dell, C. Jackson Grayson Jr. Source: California Management Review 22 pages. Publication Date: April 1, 1998. Prod. #: CMR114-PDF-ENG

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