This case illustrates the problems related to compliance with the staffing at a variable load in retail stores and shows how decisions relating to personnel and planning affects the performance and quality of work in the stores. The case describes the problem (as in the store, logistics and customer service tasks) which are engaged in the same store employees Dillard's department store and is nine weeks of data traffic on an hourly rate of collected IBM. Additional information on hours of work and the number of customer transactions allow students to explore the relationship between staffing levels and the conversion rate. Given the large customer traffic changes over time and the relationship between staffing levels and conversion rates, how to manage the staffing Dillard? "Hide
by Zeynep Ton Source: Harvard Business School 10 pages. Publication Date: January 20, 2010. Prod. #: 610051-PDF-ENG
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