IBM Global Services Canada are losing share in a stagnant market of information technologies. The new leader must overcome the senior team is full of internal conflict and change internal processes for innovation flows. Leader tries to build a symmetrical structure and the senior team. "Hide
by Michael L. Tushman, David Kiron, Wendy Smith Source: Harvard Business School 17 pages. Publication date: April 17, 2003. Prod. #: 403070-PDF-ENG
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