Customer service team lead at the hospital making software becomes more problematic in its workplace. Its leaders were not manage it effectively or department, and its responsibilities are not the same as her job description, she was accused of computer system failures, and she felt that she regarded as an office slacker. The case involves the application of theoretical concepts surrounding leadership, power / influence, motivation, corporate culture and conflict. In case of application, the hospital Software Solutions (B), product # 907C19, follows the events after the team's leading customer service took part in a town hall meeting to convey its concern over the computer system problems.
This is part of a set of cases Ivey and technical notes written for the introductory-level courses. "Hide
by Elizabeth M. Grasby, Jason Stornelli Source: Richard Ivey School of Business Foundation 12 pages. Publication Date: July 26, 2007. Prod. #: 907C18-PDF-ENG
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