This case study is set in Harvard Square in 2012-2013, and explores how a different group of local stakeholders (e.g. the Cambridge Police Department, city agencies, churches, nonprofit service providers, Harvard Square companies) gathers to comprehend and respond to the inflow of "voyagers." These youthful people that are homeless travel from city to city in a wandering manner, and Harvard Square has got popularity on the voyager’s circuit.
The travelers' aggressive behavior and drug use challenge local stakeholders who have developed fairly powerful strategies to support the homeless population on Cambridge roads. Better kinds of collective action and collaboration are needed to deal with this new set of challenges. This case study goes on describing the stakeholders affected, the distinct interests at stake, and the wider picture in which cooperation and joint action must happen.
PUBLICATION DATE: September 05, 2014 PRODUCT #: HKS782-HCB-ENG
This is just an excerpt. This case is about LEADERSHIP & MANAGING PEOPLE
Related Case Solutions & Analyses:
Habitat for Humanity International in South Africa
Aligning Employees Through Line of Sight
Employee Relation
Phone Hacking and Rupert Murdoch’s News Corporation
Think You Have Power? Check Your Perceptions
Scandal at Societe Generale: Rogue Trader or Willing Accomplice?
The Science Behind Flow at Work
Measuring the Results of the HR Function: The Case of the Société de transport de Montréal’s Staffing and Workforce Planning Division
Ambulance Diversion and Emergency Department Flow at the San Francisco General Hospital
Hr Consultancy In The Mena Region
