In early 2006, Helen Drinan, Senior Vice President of Human Resources, Caritas Christi Health Care System (CCHCS), Boston, received two sexual harassment charges against the organization's CEO and President, Robert Haddad. While she knew she was legally charged with operating, she confronted a complicated situation: one, the hospital system was owned and operated by the Archdiocese of Boston with Cardinal O'Malley as the Chairman of the Board for the system; and two, these charges came following the priest molestation cases which rocked the Catholic Church of Boston.
In Case A, Drinan presented the well-documented results from an unaffiliated investigator into the sexual harassment charges against Haddad. The Cardinal made a decision to start another investigation, utilizing the Church's lawyers although Drinan's investigator presented clear signs as to Haddad's guilt. Drinan, interpreting this activity as an avoidance or delaying strategy, decided that she must act. But, what should she say, to whom and how should she frame this dialogue that is critical? In Case B, pupils read the letter Drinan sent to O'Malley, voicing her worth. There is an extensive Epilogue the instructor can report from or hand out to pupils that brings the case to a conclusion.
PUBLICATION DATE: April 01, 2011 PRODUCT #: NA0144-HCB-ENG
This is just an excerpt. This case is about ORGANIZATIONAL DEVELOPMENT
Related Case Solutions & Analyses:
Savage Beast (A1)
House of Tata: Acquiring a Global Footprint
Palm (B): 2001
Extending an Electronic Trade Network to Sustain Competitive Advantage
Interview with Heidi Roizen Video
Davis Boatworks
ConAgra Inc.: Across the Food Chain
Friendly Cards, Inc.
Paperless Healthcare: Progress and Challenges of an IT-Enabled Healthcare System
Leading Innovation at Kelvingrove (A)
