In 2004, there were 50 million non-English speakers in the U.S. and another 22 million people who were marginal English proficiency. Many do not have health insurance or access to affordable, accessible health care. This case describes the dilemma faced in 2004, Jim Zimmerman, executive director of the Illinois-based HealthReach clinic that served the uninsured poor area, in a decision to continue to fund the initiatives. One of them was the Health Access Language Promotion (Habla), medical interpretation program developed in 2001 to overcome the language barrier between the volunteer medical staff and their Spanish-speaking patients, many of whom spoke little or no English. This proved to be an invaluable program, but funds were tight Zimmerman.
This Darden study. "Hide
by Pat Werhane, Justin Sheehan, Jenny Mead Source: Darden School of Business 4 pages. Publication Date: February 29, 2008. Prod. #: UV1152-PDF-ENG
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