Chief Information and Security (CISO) of HDFC Bank Ltd, India's leading private bank, is considering options before him in strengthening the online security of the bank after a phishing attack on bank customers. Introduction of an additional level of security with new gateways for each online transaction seems a foregone conclusion. But CISO must fight the convenience of the client, which is a source of differentiation in a competitive banking scenario. The case allows students to develop a roadmap for the CISO to enhance online security a new generation bank. "Hide
by Indranil Bose, R. Chandrasekhar Source: University of Hong Kong, 20 pages. Publication Date: March 8, 2011. Prod. #: HKU920-PDF-ENG
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