This case is accompanied by a Video Brief that can be revealed in class or contained in a digital coursepack. Educators should believe the time of making the video available to students, as it may reveal vital case details. He understood the firm wanted radical change when Vineet Nayar became president of HCL Technologies, a global IT services business, in April 2005. Since its founding as a hardware business in the 1970s, HCL had grown into an enterprise with $3.7 billion in earnings and a market capitalization of $5.1 billion.
The firm had 41,000 workers in 11 nations, but it was ill-prepared for the increasingly competitive marketplace. With the shift from hardware to services and applications, HCL had slid behind multinational companies and its Indian rivals. Details the first stage of the transformation Nayar directed in hopes of rejuvenating the business pioneer. The tagline for this phase was "Worker First, Customer Second."
PUBLICATION DATE: August 03, 2007 PRODUCT #: 410C13-PDF-CHI
This is just an excerpt. This case is about STRATEGY & EXECUTION
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