When Vineet Nayar became president of HCL Technologies, the global IT services business, in April 2005, he knew the company needs drastic changes. Since its founding as a hardware company in 1970, HCL has grown into a company with $ 3.7 billion in revenue and a market capitalization of $ 5.1 billion. The company had 41,000 employees in 11 countries, but it was ill-prepared for a more competitive market. With the transition from hardware to software and services, HCL slipped behind its Indian competitors and multinational companies. Details of the first stage of transformation Nayar led in the hope of rejuvenation industry pioneer. The slogan for this phase was "Employee first, customer second".
This event is accompanied by a short video for Premium Teachers to show in class. To view the video, or to show the students, click on the video icon. "Hide
by Linda A. Hill, Tarun Khanna, Emily A. Stecker Source: Harvard Business School 19 pages. Publication Date: August 3, 2007. Prod. #: 408004-PDF-ENG
Related Case Solutions & Analyses:
Intel NBI: Image Components Organization
Acumen Fund: Measurement in Impact Investing (B)
Inner Mongolia Yili Group: Chinas Pioneering Dairy Brand
Hong Kong Teachers Language Benchmark Assessment
Universal Music Group in 2003
Olympian Competition: Bidding for Olympic Television Rights
2500
Starbucks and Howard Schultz Video
Carded Graphics, Llc: Sheeter Replacement Decision
Tetra Pak versusGreatView: The Battle beyond China
