Shows students how to custom software company uses the differences between the United States and India in the cost of skilled labor (software developers) to give its clients a rare experience and low prices. Asks students to examine the company in terms of its customers. HCL America offers its customers three ways to acquire his services. The company may send its engineers to work in the customer premises on a temporary basis, to make programming projects at its U.S. facilities, submit work for its "software factories" in India. Several factors, including cost, to determine which of these methods is best for project-specific client. Customers who send work to India often save 50% of the cost of doing the work in the United States. moment the decision is a potential customer, Sateesh Lele, who must decide whether to hire HCL America, or a competitor, or to use their own employees for a specific project. If he hires HCL America, he must choose between three methods of work -. At the place in the United States or India "Hide
by Gary W. Loveman, Jamie O'Connell Source: Harvard Business School 19 pages. Publication Date: September 29, 1995. Prod. #: 396030-PDF-ENG
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