Appropriate Methodology:

The most appropriate methodology for this project is the RAD methodology.

Team Composition:

It can be said that the composition of the teams is one of the most critical success factor for the success of the projects like ERIS, the RAD methodology recommends that small teams should have to be built which will be responsible for managing the implementation of the project. The team member should have to possess enough experience and skills which will be necessary in managing the smooth implementation of the project. In addition to this, the team members should have to motivate enough to carry the implementation of the project, if the team members are not motivated, the project will not be successful. Furthermore, the teams should have to be experienced in these kinds of project implementation and they also should have to be know how regarding the computer aided software engineering tool.

The following personnel should have to include in the team which will be responsible for implementing, the team should consist of a supervisor, a representative from the call center operator team, and one or two personnel from the EMT and one base station supervisor and a manager from all the respective divisions or departments. Although there were three primary users of the ERIS (EMTs, Call center operators and Rescue911 operators) but the members from other departments should also be included in the team because of the generation of new ideas.
Group Assigment Harvard Case Solution & Analysis

As the project is for the whole organization and almost every department and the overall organization will get benefit from the new system, which makes it highly reasonable to include a representative from all the departments. Moreover, the call center operators, EMTs and Resuce911 managers are the primary users of the system which justifies the inclusion of them in the project implementation team. Furthermore, the managers from the all respective department includes the managers of finance, HR and marketing as the system will automate these functions at later phase.

Currently there are numerous complaints regarding the operational inefficiencies of the Rescue911 and the customers are not satisfied with the service provided by the management and EMTs. This poor quality of service can have very adverse consequences on the future profitability and revenues of the company. The system will be implemented to resolve these issues which makes the implementation of the systems strategic in nature and for the strategic issues there should be personnel with sufficient authority and responsibility which justify the inclusion of senior management in the team.

On the other hand, the system might be very costly and may require huge financial resources. Failure of the systems will result in the huge financial resources will go into vein which may justify the inclusion of the senior management in the project team. Furthermore, the inclusion of the managers may enhance the accountability and the managers may have more experience and expertise then EMTs and call center operators regarding the project implementation which further justifies the presence of the managers in the team................

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