Global Financial, a subsidiary of a major manufacturer of heavy equipment, makes loans to customers for equipment parent. Credit application to the Global financial process is the focus of this case. Customers dissatisfied slowness of the process, and the main rival promises to process loans faster. Details of the processing system, including historical data, which are included. This allows us to investigate bottlenecks in the system, and suggestions for possible changes in the system design. "Hide
by Charles P. Bonini Source: Stanford Graduate School of Business 9 pages. Publication Date: January 1, 1997. Prod. #: OIT20-PDF-ENG
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