Gateway opened retail stores to differentiate themselves from their competitors (eg, Dell). Describes how the company has created a great service experience, but their best financial results.
used as part of the first module of the course to regulate operation of the service, which examines the role of the operating management of clients (606-032). "Hide
by Francis H. Frey, Youngme Moon, Hanna Rodriguez-Farrar Source: Harvard Business School 17 pages. Publication Date: July 6, 2000. Prod. #: +601038- PDF-ENG
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