Raises the following questions:. Understanding of another person with his / her point of view, an understanding of how two people can see the same situation differently, and understanding that human behavior can have secondary effects, which he / she may not be aware of "Hide < br /> by John J. Gabarro, NJ Norman Source: Harvard Business School 13 pages. Publication Date: August 1, 1975. Prod. #: 476019-PDF-ENG
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