Growth of the bank's claims "back office" requires an entirely new approach to management. The new emphasis on systems orientation, objectives, measurements, process design and control has resulted in lower costs, fewer people, and of higher quality. Also as a result of fear, suspicion and alienation of middle managers. How to benefit from the changes without unintended consequences? "Hide
by Jay W. Lorsch, Cyrus F. Gibson, John A. Seeger Source: Harvard Business School 17 pages. Publication Date: March 20, 1974. Prod. #: 474166-PDF-ENG
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