Growth in the banking sector has released new requirements for the "back office". Traditional management techniques in the processing and verification operations with paper gave ten years of increased costs and loss of quality. The new manager of the operating team is faced with the action question - can he turn back office production-oriented factory "Hide
by Jay W. Lorsch, Cyrus F. Gibson, John A. Seeger Source: Harvard Business School 15 pages. Publication Date: March 1, 1974. Prod. #: 474165-PDF-ENG
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