In the earlier 2014, Ferio Pugliese thought about his messed-up first year as president of WestJet Airlines Ltd.’s new regional air service Encore. Encore served as the firm's most important organizational change in its 18 years of dramatic growth.
Expanding the airline's fleet to comprise smaller, short-haul aircraft which could service smaller destinations throughout Western Canada had not been without growing pains. For instance, numerous employees apparently felt they were losing their sense of belonging in the company that prided itself on employee satisfaction. Pugliese wondered how he should carry on in placing Encore on a successful path.
PUBLICATION DATE: February 12, 2015 PRODUCT #: W15044-PDF-ENG
This is just an excerpt. This case is about ORGANIZATIONAL DEVELOPMENT
Related Case Solutions & Analyses:
Stonestreet Farms: Making a Business in the Sport of Kings
AirAsia X: Can the Low Cost Model Go Long Haul
Tough Decisions at Marks and Spencer
Toy World Inc.: An Operations Perspective
Laidlaw: The Resignation of James R. Bullock
Pfizer’s Centers for Therapeutic Innovation (CTI)
Nipissing Bank
3M Health Care
Vertex Pharmaceuticals: R&D Portfolio Management (A)
eShip-4U
