This exercise gives students the opportunity to thoroughly test the operating assumptions. Students declare assumptions testable hypotheses, collect and analyze relevant data and report the results. At HBS, he is part of the second year elective taught in the module focuses on the use of customer-operators to improve service operations (HBS 608-135). Implementation is taught in three parts. In this class, seminar, presentation of the project, and after exercise poll "Hide
by Francis H. Frey Source: Exercise 1 pages. Publication Date: March 31, 2008. Prod. #: 608128-PDF-ENG
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