Exc!usivo: Case Solution
Introduction
Exc!usivo is a luxury cruise company that has been on the rise for the past few years. As growth comes with challenges the management team of the company including Max, Phoebe, and Pieter has recognized multiple HR issues that are needed to be emphasized and resolved.
The concerned problems include the fight of guest experience managers, the nonexistence of an appropriate policy on tips, the strain between the Exc!usivo and Super-Cruise staff, an excessive workload of the well-being coaches, a lack of proper performance management system, and lack of cognizance on strategic technological developments. Therefore the management team has decided to introduce a centralized HR function to tackle these issues.
The study targets primarily the three concerning issues of the firm regarding the HR department as the management is concerned over the decision and needs to identify the strengths and limitations of consulting the employees over the recommended plan and how would they bring about the culture to support the change and where will the resistance possibly be rise and what measures would be helpful to manage the resistance. The study will seek to provide a significant solution to tackle the concerned problems.
Employee Voice and Consultation Approach: Strengths and Limitations
Employee voice and consultation can play a crucial role in organizational change by providing employees with an opportunity to contribute their ideas, concerns, and suggestions, leading to increased buy-in and commitment to the change initiative.
However, there may be instances where employee voice and consultation can impede the process of change, particularly in situations where quick and decisive action is required, such as in crisis intervention. Looking over the current situation of Exc!usivo presents, it is important to consider how employee voice and consultation can be used to add value to the change process.
Employee voice and consultation have been recognized as essential components of successful change management initiatives. However, the literature suggests that their use can both add value to and impede the process of change. To discuss this situation there is a need to draw on the literature on employee voice and consultative approaches to change to highlight their benefits and limitations in change management.
Strengths-Adds Value to Change
Buy-in and Commitment
When employees are involved in the change process, it can create a sense of ownership and responsibility, leading to increased buy-in and commitment to the change initiative. This can increase employee engagement and motivation, leading to better implementation of the change. This can be particularly important in situations where the change is significant, and employees may be resistant or hesitant to adopt the new process, as was the case with the new digital system and introduction of centralized HR functions in the Exc!usivo.
By involving employees in the design and implementation of the new system, Exc!usivo could have ensured that the new system was more user-friendly and aligned with employees' needs, which could have increased buy-in and commitment to the change. Employee voice and consultation can facilitate open and transparent communication channels between employees and management. This can improve trust, reduce resistance to change, and facilitate the exchange of information and feedback.
Innovation and Creativity
Employee voice and consultation can also bring new ideas and perspectives to the change process, leading to greater innovation and creativity. Employees may have unique insights into the current processes and how they can be improved, which can lead to more effective and efficient change initiatives. By involving employees in the change process, Exc!usivo could have tapped into the collective knowledge and expertise of its employees, which could have led to better solutions and more successful change outcomes.
Generating Ideas
Employees have valuable insights and ideas about the organization and its operations. Consultation with employees can lead to the identification of new solutions and approaches to problems, prominent to better outcomes. For Exc!usivo it is crucial to identify innovative ideas to confront the current problems.
Reducing Uncertainty
Change can create uncertainty and anxiety among employees. Employee voice and consultation can help to reduce uncertainty by providing information, clarifying expectations, and addressing concerns. The cruise’s employees might be concerned about their job security and workload with the change. Therefore managers can reduce their fear of uncertainty by consulting them regarding the issue..................
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