Excel Logistics Services Case Solution And Analysis, HBR Case Study Solution & Analysis of Harvard Case Studies

Q1. RUN CHART

Refer to excel sheet or appendices for the solution of this question.

Q2. CONTROL CHARTS

Refer to excel sheet or appendices for the process control charts of the receiving process (overall performance), Module 1 performance (exhibit 4) and Module 3 performance (exhibit 5).

Q3. % OF DAYS EXCEEDING THE 2% ERROR LIMIT

Refer to excel sheet or appendices for the calculation of this part.

Q4. SET OF ACTIONS TO REDUCE THE RECEIVING ERROR PERCENTAGE

A set of actions can be implemented to reduce the receiving error percentage. The minimum acceptable error percentage is around 2%. However, the calculation done in part 3 show that there are almost 32% of days that are causing errors for more than the minimum range of 2%. The company should focus on the receiving process to identify its weaknesses and establish controls and measures to overcome those problems. The case also states that the company was facing the problem of dissatisfied employees and store managers. The company should conduct appraisal interviews with all of the employees and the store manager to identify what are the obstacles that are coming in the way of the large error percentage. Apart from that, the company should make use of proper technology systems. The data collection should be computerized, as this will increase the speed and enhance accuracy.

Excel Logistics Services Case Solution

Q5. CONTINUOUS IMPROVEMENT FRAMEWORK

The company could adopt a continuous improvement framework to improve the performance of the company for the receiving process. First of all the company can hire a consultant that could guide the company regarding the receiving process. The consultant would monitor the performance of the employees and make sure that they are not dissatisfied with their tasks. The second measure for the continuous improvement framework could include using logbooks on checkpoints. It is also seen in the case that there is no system of continuous checking between the different parts of the whole receiving processes, therefore the checking should be made continuous. Finally one of the most important systems to reduce the number of errors that occur and incorporate continuous improvement a coding system should also be established and implemented which would improve the performance of the organization.....................

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Looks at the implementation of statistical process control (SPC) to the distribution service center chain store. Are oriented toward the process in the distribution center, and describes the implementation of the methodology SPC. Discusses the prospects charts, Pareto diagrams, and control limits. "Hide
by Sunil Chopra Source: Kellogg School of the 8 pages. Publication Date: January 1, 2004. Prod. #: KEL019-PDF-ENG