Silicon Valley startup wants to turn Everdream providing PCs for small businesses, including turn-key service excellent support 24/7. This case explores what it takes, focusing on the question of what, if anything, Everdream can not guarantee. "Hide
by Roger Hallowell, Christina Darwall Source: Harvard Business School 21 pages. Publication Date: April 4, 2000. Prod. #: 800251-PDF-ENG
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