Professional service businesses are facing new challenges that are competitive in a global market with more value-focused clients, service commoditization, regulatory changes, and new Internet. They gradually need to progress competitiveness through sustained initiation of the usefulness with which it is provided by them as well as the value they supply.
But how can companies create an effective and sustainable innovation system? This work covers how to develop innovation strategies by developing new services, providing innovation training, establishing processes and organization to support innovation, and re-engineering existing services. Alastair Ross, the author, details the practices needed and shares some of the challenges encountered in realizing them. This article draws heavily on his latest book, Innovating professional services: Transforming value and efficiency.
PUBLICATION DATE: March 15, 2016 PRODUCT #: BH724-HCB-ENG
This is just an excerpt. This case is about LEADERSHIP & MANAGING PEOPLE
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