This case concerns a one billion (US) dollar 10-year international outsourcing endeavor signed in 2007 to outsource major elements of the human resource (HR) function of a leading multinational company. Supplier and the customer embarked on a large-scale implementation strategy and ran into difficulties on delivering the systems required and meeting deadlines.
The case centers on the step-by-step phased rollout in the client's Europe, Middle East and Africa region covering 44 states. The case follows the many efforts to stabilise and provide the project. In June 2010, the supplier sold its HR line of business to a different supplier, which became responsible for the job. The case records the strategy, government, project management and escalation issues to March 2011, and asks questions about the practices shown thus far, and future decisions on strategic sourcing, project management, deescalating the troubles and the retained abilities needed by the customer.
PUBLICATION DATE: December 13, 2011 PRODUCT #: JIT036-HCB-ENG
This is just an excerpt. This case is about TECHNOLOGY & OPERATIONS
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