Discussion of the progress made by the middle of 1995 in the three issues identified in leadership change at the end of 1993. First, it describes the process of decision-making, which led to a consensus on the reorganization of the huge office in London, and it highlights certain psychological, logistical and strategic problems implementing this change. Secondly, it describes the action plans adopted to improve customer satisfaction nonpartner company executives. Third, it examines the ongoing efforts of the change of managers to communicate and clarify their vision. "Hide
by John J. Gabarro, Samantha K. Graff Source: Harvard Business School 19 pages. Publication Date: November 20, 1995. Prod. #: 496010-PDF-ENG
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