In 2003, Rob Carter, CIO of worldwide express messenger FedEx, released the 'Six by Six' (6 × 6) IT change program: a significant justification and centralization effort to improve FedEx's IT service shipment to its business partners. The case focuses on 2 goals of the 6 × 6 program: (a) producing a constant IT environment and (b) enhancing shipment bandwidth to the business.
The IT department was anticipated to keep the enterprise systems architecture helpful and resistant of longer-term enterprise development, while keeping the IT advancement pipeline lined up with the frequently unforeseeable stream of demands from empowered business constituents. The recommended teaching strategy presumes that Part A is talked about prior to the students receiving Part B. Instructors can operate this case to deliver their students to a practical view on the complex puzzle of mounting enterprise-wide business-IT engagement patterns through IT governance in an empowered and operations-focused business environment.
PUBLICATION DATE: June 15, 2010 PRODUCT #: JIT025-HCB-ENG
This is just an excerpt. This case is about LEADERSHIP & MANAGING PEOPLE
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