This note reviews some of the important research and provides guidance for managing and dealing with emotions in the dialogue context. In particular, be conscious of the emotions the other party might be expressing and negotiators should attempt to understand their very own emotions and feelings. By learning to understand and manage emotions, one will probably enhance many facets of the discussion and get better results for oneself and others.
PUBLICATION DATE: January 27, 2014 PRODUCT #: 914032-PDF-ENG
This is just an excerpt. This case is about ORGANIZATIONAL DEVELOPMENT
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