This case instructs the effect of variability on process operation. In 2009, media coverage of long wait times in a local hospital brought considerable embarrassment to the state secretary of health. The hospital, situated in a midsize European city, had the only emergency care facility in its urban area.
However, the CEO faced scarce resources and was already under pressure to cut back spending. What reforms should he make? He need to raise the emergency department's staff, and in that case, how should the costs be balanced by him? Pupils learn to address issues of procedure mapping and processes as this case explores the challenges of the healthcare business.
PUBLICATION DATE: October 26, 2012 PRODUCT #: CU48-HCB-ENG
This is just an excerpt. This case is about TECHNOLOGY & OPERATIONS
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