Emergency Department Congestion At Saintemarie University Hospital Case Solution And Analysis, HBR Case Study Solution & Analysis of Harvard Case Studies

Emergency Department Congestion At Saintemarie University Hospital Case Study Solution

The patient does not have to lay aside his life

As I mentioned earlier, outpatient care only requires the patients to schedule their own hours for attending the meetings. In fact, they can go home at the end of every day.

Therefore, they can take care of their children, and work as well.

In addition to this, a stable source of income will undoubtedly help in reducing the financial burden of financing outpatient care.

Individual communication between the patient and the counselor

The outpatient population is usually small, so patients do not have to worry about individual counseling.

Not just this, manypatients are willing to share the details of their life with a small group of people. The willingness to share and resolve the dependency will, of course, break the speed limitfor the recuperation and repossession process.

Disadvantages:

Less support for medical detoxification

In discussions about the hospital and outpatient care; this is a small detail that many people don’t even think about. Apparently, most people do not have all the medications and equipment required for medical detoxification. In other words, if a loved one needs an urgent medical detoxification, outpatient care may not be an ideal choice.

Patients need to manage daily stress

While it is a pleasure to work with children, families and work are also a huge source of stress. In addition to this, patients who try to fight their addiction daily, may get overwhelmed and end up using drugs or alcohol again.

For the sake of fairness, outpatient rehabilitation is natural and unprocessed, which means that patients receiving outpatient treatment will not have much difficulty adapting to the new consciousness of the separate and unfamiliar world.

Outpatient care is not as intensive

Outpatient care involves you to trust the patients to attend the appointment and resist the return of the urge to theiroriginal form.In other words, it is harder for patients to keep their promises.Therefore, do not ignore this treatment in discussions with your family, about hospital and outpatient treatment.Many patients opt for outpatient treatment.

Question 6

The analytics application helps the users to understand the emergency departmentexecutiongrounded on the data. Let’s suppose, analysis allows emergency care managers to have a better understanding ofthe patients’ arrival times and their impact on emergency performance. This data is unexpectedly unavoidable. Let’s suppose, a hospital in which the waiting time for the emergency department is reduced to two hours, and the extra 30 patients are examined in less than an hour, then the analytical application can inform the stakeholders and affected departments about an increase in the number of ambulance rooms. If the ambulance service is the first line, then the imaging department may be the next class, where the work would be in excessive amount,, so you would be required to wait for a long time. In addition to this, notifying the employees concerned, if necessary, could lead to an increase in staff numbers and prevention of the further agglomerations in other departments from occring.

Examine the High Impact Workflow:

When it comes to the quality improvement projects in the emergency department, hospitals must look for significant opportunities. High impact workflows (such as simplifying the registration and classification of health professionals) can deliver real and effective results on emergency waiting times, excluded patients (invisible percentage), and patient experience. Here are some workflows to focus on:

Improved sorting workflow.
Use experienced professionals for quick access to providers.
Rethink the emission process to reduce downtime.
Be prepared.
The response to the increase in the number of patients should be improved.
Change the staff configuration.
Add a flow coordinator at peak times, to monitor the patients’ flow to the hospital.

Revising Staffing Patterns:

With a powerful analytics application, the head of the emergency department can gain valuable information to improve the staffing model while maximizing efficiency. The head of department should ask, "Do you have the right number of employees at the right time and in the right place?" Hospital managers may be surprised to realize that the value of ED is unexpectedly predictable. Using analytical platforms, healthcare managers can use the information through deep understanding to help explain staff standards.

Determine the seasonality of the quantitative trend.
Determine the duration of high weekly production.
With this data, you can predict the next mass production.
Adjust the staff matrix for the trend.
Use historical trends to plan your vacation or other high census period.
Use historical trends to open and close different parts of an emergency to meet demand.

In a three year retrospective review of the DE census, one hospital found that the busiest day of the year was the Monday after the Super Bowl Sunday. The ability to access and use data to identify trends, understand and respond to peak periods, and anticipate the resources required will help improve the efficiency and quality of care provided by emergency departments.

Define Leadership Expectations:

Communicating leadership expectations is the key to success. As emergency performance is a key indicator of hospital health, hospital managers need to be actively involved in the ward and its development efforts. It may be useful to designate supervisors, such as the service manager or quality and safety president, as development supervisors. In addition, it is important to keep managers informed and involved, to review them daily, to be able to take part in emergency calls if necessary, and to receive daily performance reports from DE.

The Patient Experience Needs to be Improved:

As healthcare becomes more patient-centered, improving the patient experience is more important than ever. A review by Becker Hospital found that improving patient satisfaction begins in the emergency department. In order to improve patient satisfaction, the quality of care in an emergency should be constant. In addition, the hospital should seek feedback from patients to determine the target area. Here are some ideas for improving a patient's experience in the ER:

Post weekly conversations to see patient feedback.
Ensure that management clearly indicates that patient experience is a top priority for the entire team.
Replace the secure ETP with "customer service".
Organize experiential training for the patient.
Consider integrated care management in the rescue room.
Let the chef give daily lectures on the tour.

Reinforce best practices and expectations for the experiences of ordinary patients..................................

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