Ellen Moore, a systems consultant, was sent to Korea to manage the project with the participation of teams from the three North Korean and five consultants are a joint venture between the major Korean conglomerate and a large North American information technology company. The Americans were to be involved in the first seven months in order to transfer the experience and knowledge in South Korea, which had little experience in this area. Andrew Kilpatrick, Ellen Head, played an integral role in securing the contract in Korea due to its depth of knowledge on the subject. Andrew chose Ellen Moore be the key to North American manager of the project, because it has significant project management skills and an impressive international experience. Ellen on arrival, she discovered that the Korean consultants were less qualified than she expected. In addition, Helen realized that she and the Korean manager, Jack had to be co-managers, but tensions immediately arose between them as to who gave direction to the team and the project's scope. Tensions escalated until it became clear that the project is behind schedule and the Koreans did not take away from Ellen. Koreans claim that Ellen was a problem. Andrew strongly disagree. Andrew and Helen must decide how to proceed. "Hide
by Henry W. Lane, Chantell E. Nichols, Gail ELLEMENT Source: Richard Ivey School of Business Foundation 20 pages. Publication Date: January 30, 1998. Prod. #: 97G029-PDF-ENG
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